Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, email address, phone number, and other contact details you provide.
• Professional or business information (e.g., company name, role, or project).
• Information you provide on a call, in a written scope, or during project onboarding.

1.2 Technical Information

• IP address, browser type, operating system, and device information.
• Usage data (pages visited, interactions, timestamps).
• Aggregate, cookieless website analytics (Vercel Web Analytics and Speed Insights), described in our Cookie Policy.

1.3 Data Processed by the Tools We Build

• The workstations, document tools and automations we build run on hardware you own or in accounts you control.
• Documents, images, and text processed by those tools stay on your systems and are not transmitted to ModelSide.
• Access we have during setup and support is access you grant, and it can be removed at any time.

1.4 SMS / Messaging Data

When you opt in to receive messages from us via a toll-free or local number:

• We collect your phone number, time of opt-in, and any messages exchanged.
• Message content is stored only as needed for troubleshooting, consent verification, and compliance.

2. How We Use Information

We use your information to:

• Provide and improve our products and services.
• Respond to inquiries, technical support requests, or business partnerships.
• Send transactional or informational messages (including SMS).
• Comply with legal obligations and protect our rights.

We do not sell your personal information.

3. How We Share Information

We may share limited data:

• With service providers that support our operations (e.g., Twilio for SMS delivery).
• With contractors or partners under confidentiality agreements.
• If required by law, subpoena, or court order.

All third-party service providers are required to use your data only for the purpose of providing their services to ModelSide LLC.

4. SMS Messaging & Twilio Compliance

When you provide your phone number and consent to receive SMS messages:

• You will receive only informational or support messages related to ModelSide services.
• Message frequency: occasional (typically fewer than 4 per month).
• Msg & data rates may apply.
• You may reply STOP at any time to opt out, or HELP for assistance.
• Opt-out requests are honored immediately.

We use Twilio Inc. as our SMS platform provider, which processes messages in compliance with carrier and industry regulations. Twilio’s privacy policy is available at https://www.twilio.com/legal/privacy.

5. Data Security

We implement industry-standard safeguards to protect your data, including:

• Encryption of data in transit and at rest (where applicable).
• On-premise builds that keep your files on hardware you own.
• Access controls and internal data minimization practices.

No system is 100% secure, but we take reasonable precautions to prevent unauthorized access or disclosure.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for communications.
• Request a copy of your data in a portable format.

To exercise these rights, contact us at nat@modelside.xyz.

7. Data Retention

We retain data only as long as necessary for legitimate business purposes, to comply with legal obligations, or as required by our clients’ data policies (for on-premise deployments, data may not be stored by us at all).

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices or content.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a new “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact: